aed365 Terms and Conditions
Please read these terms and conditions carefully before using the aed365 platform. This document details all policies regarding accounts, bonuses, payments, and responsible gaming.
Introduction and Applicability
These terms and conditions ("Terms") govern the contractual relationship between aed365 ("Platform", "we", "us") and its users ("you", "member"). By accessing aed365 via the website, mobile version, or any other medium, or by registering an account, you are automatically deemed to have accepted these Terms.
These Terms are written in Bengali and apply to users in Bangladesh. It is your responsibility to read the full Terms before using the platform. If any part is unclear, please contact our support team.
1 Eligibility and Account Registration
Age Requirement
To register on the aed365 platform and participate in any gaming activity, you must be at least 21 years of age. This platform is operated exclusively for those aged 21 and above. We may request necessary documents to verify your age at any time.
One Account Policy
Each individual may open only one account. If multiple accounts belonging to the same person are found, we reserve the right to close all of them and the associated balances may be forfeited.
Account Security
It is your responsibility to keep your login credentials completely confidential. You are solely responsible for all activity conducted from your account. If you suspect unauthorised access, notify our support team immediately.
Accuracy of Information
All information provided at registration must be accurate, complete, and up to date. An account created with false or misleading information may be closed at any time. A copy of your national identity card or passport may be requested as part of identity verification.
2 Deposits, Withdrawals and Payment Policy
Minimum Deposit
The minimum deposit amount for any payment method is ৳500. We currently accept deposits via the following methods:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
Minimum Withdrawal and Processing Time
The minimum withdrawal amount is ৳1,000. Approved withdrawal requests are generally processed within 1 hour. It is recommended to use the same method for both deposits and withdrawals.
Withdrawal Terms
Account verification must be completed before a withdrawal can be made. Withdrawals may be declined or suspended in the following cases:
- Identity verification has not been completed
- Bonus wagering requirements have not been met
- There is suspicion of fraudulent activity
- An active investigation is ongoing
3 Bonus and Promotion Policy
Welcome Bonus
New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:
- ৳1,000 deposit → ৳1,000 bonus → total ৳2,000
- ৳12,000 deposit → ৳5,000 bonus → total ৳17,000
The wagering requirement for the welcome bonus is 15 times. This means you must wager 15 times the bonus amount before you can make a withdrawal.
General Bonus Terms
- Each bonus may only be claimed once
- Claiming bonuses from multiple accounts is not permitted
- If bonus abuse is detected, the bonus will be cancelled
- Each bonus must be used before its expiry date
VIP and Cashback
aed365 has five VIP tiers, each offering weekly cashback benefits:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
4 Gaming Rules and Fair Play
Permitted Gaming
aed365 offers slots, live casino, table games, fishing games, sports betting, and other games. All games are powered by Random Number Generator (RNG) technology, which ensures fair and unbiased results.
Prohibited Activities
The following activities are strictly prohibited and will result in account closure if detected:
- Using automated bots or software
- Abusing the bonus system
- Colluding with other members
- Attempting to hack or carry out a cyber attack
- Money laundering or illegal transactions
Technical Errors
If a technical error causes an incorrect winning amount to be displayed, aed365 reserves the right to correct that error. Any funds arising from a erroneous transaction will not be considered withdrawable. Our system logs will serve as the final evidence in any gaming-related dispute.
5 Privacy and Data Protection
Data Collection and Use
Details on how your personal data is collected, stored, and used are set out in our Privacy Policy. We use SSL encryption technology to keep your information secure. Your data is not sold or shared with third parties, however it may be provided to the relevant authorities where legally required.
Cookie Policy
Cookies are used to operate our platform effectively. Continued use of the platform means you are consenting to the cookie policy. Cookies can be disabled in your browser settings, though this may prevent some features from working.
Communication Consent
By registering, you agree to receive promotional emails and notifications. You can withdraw this consent at any time by contacting our support team.
6 Responsible Gaming
Commitment to Responsibility
aed365 treats responsible gaming as a top priority. Gaming is an entertainment activity — it should not be considered a source of income. We provide the following tools to help members enjoy a safe and enjoyable gaming experience:
- Option to set deposit limits
- Option to temporarily suspend your account
- Self-exclusion facility
- Option to review gaming history
For more information on responsible gaming, please visit our Responsible Gaming page.
7 Intellectual Property and Usage Rights
Copyright
All content, designs, logos, graphics, software, and other elements on the aed365 platform are protected by copyright law. Copying, reusing, or distributing them without prior permission is prohibited.
Usage Restrictions
You are permitted to use the platform for personal and entertainment purposes only. Use for commercial purposes, reverse engineering, or establishing unauthorised connections is strictly prohibited.
8 Limitation of Liability
Disclaimer of Liability
aed365 accepts no liability in the following cases:
- A gaming session is interrupted due to loss of internet connection
- Any loss occurs due to an issue with your device or software
- There is a delay or error in third-party payment processing
- Your account credentials are stolen due to your own negligence
- Service is disrupted due to Force Majeure or a natural disaster
Service Availability
We aim to provide uninterrupted 24/7 service. However, the service may be temporarily unavailable due to maintenance, upgrades, or unexpected technical issues. We will endeavour to provide advance notice in such cases.
9 Account Closure and Changes to Terms
Right to Close an Account
We may close an account without prior notice in the following circumstances:
- Breach of these Terms
- Evidence of fraudulent activity
- Operating multiple accounts
- Suspicion of money laundering
- Registration as a minor
Changes to Terms
aed365 reserves the right to amend or update these Terms at any time. Notice of changes will be published on the platform. Continued use of the platform after any changes means you agree to the updated terms. The latest Terms will always be available on this page.
Voluntary Account Closure
You may request account closure at any time via our live chat support. Any remaining balance must be withdrawn before the account is closed. Any active bonuses will be cancelled.
10 Dispute Resolution and Contact
Dispute Resolution Process
For any dispute or complaint, please contact our customer support team directly in the first instance. We will review each complaint impartially and work to resolve it promptly. Our system logs and records will be used as the final reference in all disputes.
Support Contact
Our support team is available 24/7 via Bengali live chat. Contact us through the site's live chat for any questions or issues. To reach us by email: [email protected]
Applicable Law
These Terms shall be interpreted and governed in accordance with applicable law. If any provision is found to be unenforceable, the remaining Terms will continue in full force.
Need More Information?
If you have any questions about these terms and conditions, please visit our FAQ page or contact our support team directly via live chat.