aed365 Privacy Policy

1 Registration and Account Information

When you create an account at aed365, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (to confirm 21+)
• Email address and mobile number
• Bangladesh National ID (NID) or passport number — for identity verification
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank details)

2 Financial Transaction Information

Financial information required for deposits and withdrawals on our platform is collected:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account number and bank name (where applicable)
• Transaction history and amounts
• Deposit and withdrawal dates and times

3 Automatically Collected Information

The following information may be collected automatically while you use the website:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited on the site and time spent
• Login and logout times
• Cookies and session data

4 Gaming Activity Information

To ensure a safe and fair gaming environment, we collect:

• Play history and bet amounts
• Win and loss records
• Preferred game categories and choices
• Bonus and promotion usage details
• Responsible gaming limit settings (if any)

5 Primary Purposes of Use

aed365 uses the information we collect for the following purposes:

• Account Management: Completing registration, verifying identity, and keeping your account secure.
• Processing Financial Transactions: Handling deposits, withdrawals, and bonus payments accurately.
• Customer Support: Providing you with proper assistance through our 24/7 Bengali live chat support.
• Platform Improvement: Analyzing user experience to improve the quality of our services.
• Ensuring Security: Preventing fraud, money laundering, and other illegal activities.
• Responsible Gaming: Identifying problematic gaming behavior and providing timely support.

6 Communication and Marketing Purposes

With your consent, we may contact you regarding the following:

• Information about new bonus and promotion offers
• Important account updates and security notifications
• Information about new games and features added to the platform
• Notices about changes to this privacy policy or terms and conditions

You can opt out of marketing communications at any time by contacting us via email. However, essential service-related communications (such as transaction confirmations) will continue.

7 Sharing Information with Third Parties

aed365 never sells, rents, or commercially transfers your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and bank partners — solely to complete transactions.
• Technology Service Providers: With server hosting and cybersecurity firms — who operate under strict confidentiality agreements with us.
• Legal Obligations: When we receive a court order or a lawful request from a government authority.
• Fraud Prevention: As part of anti-money laundering (AML) compliance.

8 International Transfer of Information

In some cases, your information may be stored on servers outside Bangladesh. In such cases, we ensure that:

• All transfers are conducted in accordance with international data protection standards.
• SSL encryption and firewall protection are maintained on overseas servers as well.
• Third-party server partners provide security equivalent to our privacy policy.

9 Technical Security Measures

aed365 uses high-standard technology to protect your information:

• SSL/TLS Encryption: All your communications are handled through encrypted connections.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Firewall Protection: Advanced network security to prevent unauthorized access.
• Data Encryption: Stored information is kept in an encrypted format.
• Regular Security Audits: Periodic audits to identify system vulnerabilities.

10 Password and Account Security

You also have some responsibilities when it comes to the security of your account:

• Use a strong password — combining uppercase and lowercase letters, numbers, and special characters.
• Do not share your password with anyone.
• Avoid logging in from public devices.
• If you notice any suspicious activity, contact our support immediately.

aed365 will never ask for your password or OTP via email or message.

11 What Are Cookies and How We Use Them

Cookies are small text files stored on your device. aed365 uses cookies for the following purposes:

• Essential Cookies: To keep your login session active and ensure security — the site cannot function properly without these.
• Functional Cookies: To remember your preferences (such as language and display settings).
• Analytics Cookies: To analyze site traffic and usage patterns — completely anonymously.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the site.

12 How Long We Keep Your Information

aed365 retains your information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, some information may be retained for a set period for legal and regulatory reasons.
• Financial Records: Financial transaction data is retained for an extended period — in accordance with anti-money laundering laws and tax laws.
• Marketing Data: You will be removed from marketing lists immediately after you withdraw your consent.

13 Age Verification and Minor Protection Policy

aed365 is intended only for individuals aged 21 and above. We do not knowingly collect information from minors.

• Age verification is mandatory during the registration process.
• If a user is suspected to be under 21, their account will be suspended immediately.
• If a minor's information is found in our system, it will be deleted without delay.

14 Process for Amending the Privacy Policy

aed365 may update this privacy policy from time to time to improve services, comply with legal changes, or meet business needs.

• For important changes, you will be notified by email or through the site.
• The date of the latest update will always be shown at the top of this page.
• If you continue using the service after changes have been made, you will be considered to have agreed to the new policy.
• For significant changes, we will try to obtain your explicit consent again.

15 Applicable Law & Jurisdiction

Any dispute related to this privacy policy will be resolved in accordance with international data protection standards and applicable law. We are always committed to protecting user rights.